SHARP Lettings is committed to protecting the privacy and personal data of tenants, landlords, guarantors, contractors, applicants and other individuals whose personal information we process.
If you are dissatisfied with how we have collected, used, stored or disclosed your personal information, you have the right to make a complaint.
1.How to Make a Complaint
Complaints should be submitted in writing wherever possible.
You can contact us using:
Email: [email protected]
Post: SHARP Lettings PO Box 2124 Hockley Essex SS5 9AH
Please provide:
• Your name and contact details; • Details of your complaint; • Any relevant dates or correspondence; • The outcome you are seeking.
1.Acknowledgement
We will acknowledge receipt of your complaint within five working days where possible.
1.Investigation
We will investigate your complaint fairly and impartially.
This may include:
• Reviewing our records and systems; • Contacting you for further information; • Speaking with staff or third parties involved in processing your data; • Reviewing our compliance with UK data protection legislation.
1.Response
We aim to provide a full written response within one calendar month of receiving your complaint.
Where a complaint is complex and additional time is permitted under data protection legislation, we will inform you of the reason for the delay and the expected timescale for responding.
1.Corrective Action
Where we identify that an error has occurred, we will take appropriate action which may include:
Correcting inaccurate personal data; • Deleting personal data where appropriate; • Restricting or
changing how data is processed; • Updating our procedures or staff training.
1.Escalation to the Information Commissioner’s Office (ICO)
If you are not satisfied with our response, or you believe we are processing your personal data unlawfully, you may complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
We encourage individuals to contact us first so that we can investigate and attempt to resolve concerns before they are referred to the ICO.
1.Review of this Procedure
This procedure will be reviewed periodically and updated where necessary to reflect changes in legal requirements or business practices.